HOW TO START A RETURN?

1. sending us an e-mail first to ask for request. Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
2. You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
3. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
4. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

 

RETURN POLICY

Need to make a return?

If you're not absolutely in love with your Yvette order, we want to make it as simple as possible. See below for more information on our return policy.

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags attached within 30 days of their delivery date.

  • Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

  • Return items cannot be accepted if the tags is removed. Please try on yourYvette items without removing the original tags.

  • For sanitary reasons, bags, socks, and other accessories are not eligible for returns or exchanges unless there is a quality issue.

  • Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.

  • Gift cards, and items marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.

  • Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

 

1. What if I received a wrong/damaged/defective item?

If you received a wrong/damaged/defective item, don't worry -please contact us first and we'll try and resolved it for you as soon as possible. 
When you contact us, please make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code(you can find this in your confirmation email)

3) Describe the problem about wrong/damage/defects and provide clear photos

* Notes: If you return the item without confirming with our customer service first, our staff may not be able to accept the item you returned. The refund request will also not be processed.

2. Can I return an item purchased with a coupon?

Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable.

3. I got the wrong size! Can I exchange for a different size?

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

1) Please contact us via email to request an exchange. 

2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.

3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4) When we receive your package, we will process your refund as soon as possible.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

4. How do I return an item?

For International users:
If you are not 100% satisfied with the purchase, you have up to 30 days of receipt if an item is right for you. Just get in touch with us by sending us an email. Indicate which item(s) you would like to return and the reason for your return.

5. Where should I send my returns?

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

6. What is the status of my return or exchange?

Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.

REFUND

 

We will offer a full refund of items you have returned. However please note that the customer is responsible for return shipping fee.

Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.