1. Why should I have an account?
If you have an account on our site, you will not be required to re-enter your shipping or billing addresses every time you order online. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. (Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.)
What's more, you'll have early access to our unmissable sales, exclusive offers and treats every month (including an extra special one for your birthday). What are you waiting for? Just sign up now!
2. How to reset my password?
Please Click here to reset your password.You can also reset your password in your account by yourself.
1. How to choose my size?
The size of your activewear may be a little different from your everyday wear. You can use the size measurements on each product page for your reference.
For further information and advice, contact customer service for help on finding the best activewear pieces for you.
2. The item I want is out of stock, what can I do?
Sometimes items sell out quickly. We know this can be frustrating, so when this happens, you can click ' Notify me when available' on the page to be notified by email when the item is back in stock.
1. Can I use more than one discount code?
We apologize for the inconvenience, however, most of our discount codes will not work in conjunction with any sale item or promotion. You may only use one discount/promo code per order.
2. Why doesn't my discount code work?
The most likely reason is that the discount code has expired, or the item you're trying to use it on is already discounted. If the code still isn't working, please contact customer service and our team will be happy to help.
3. Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not complete within a month, your order will be subject to cancellation without further notice.
1. What should I do if I did not receive a confirmation email?
If you have not received the confirmation email, please check your spam folder first. Alternatively, you may find the latest status of your order under ‘Orders’. You may also get more information by sending email to our customer service.
2. How do I cancel an order?
You can contact our customer service to modify or to cancel your order. You also can cancel the order in 'My Account'.
3. How long does it take for my order to ship?
The processing time is separate from the shipping time. Usually, it takes 2-5 business days to prepare the order.
4. Why didn’t I get an email about my order being shipped?
Normally, it takes 2-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please contact customer service via live chat or email.
5. How to track my order?
We’ll inform you via an email once your order is shipped out. If you want to have further shipping details, please do not hesitate to contact our customer service.
6. How long will the order take to arrive?
We put a lot of energy on making sure the items get delivered to our customers as soon as possible. You will receive your order in 6-10 business days from the date it is placed. For more on shipping details, please refer here for further information.
1. Are there any additional fees?
Normally, customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff if express shipping is chosen.
2. Why was my package returned?
The following reasons might cause the return of your package:
1) Wrong or incomplete delivery address
2) Invalid phone number
3) Misc. reasons
Feel free to contact us if you were not able to retrieve the package from the shipping company or local post office.
3. What happens if I am not in when my order arrives ?
Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
4. The tracking service shows that the attempted delivery of my package Was unsuccessful, (or my package has been returned back to sender). What should I do?
Check for your package with the shipping company or local post office with the tracking number first. Remember to bring your ID.
If you still cannot find your package, contact our customer service as soon as possible. We will offer you an appropriate solution accordingly.
1. What if I received a wrong/damaged/defective item?
If you received a wrong/damaged/defective item, don't worry -please contact us first and we'll try and resolved it for you as soon as possible.
When you contact us, please make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code(you can find this in your confirmation email)
3) Describe the problem about wrong/damage/defects and provide clear photos
* Notes: If you return the item without confirming with our customer service first, our staff may not be able to accept the item you returned. The refund request will also not be processed.
2. Can I return an item purchased with a coupon?
Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable.
3. I got the wrong size! Can I exchange for a different size?
Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
1) Please contact us via email to request an exchange.
2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
4. How do I return an item?
For International users:
If you are not 100% satisfied with the purchase, you have up to 30 days of receipt if an item is right for you. Just get in touch with us by sending us an email. Indicate which item(s) you would like to return and the reason for your return.
5. Can I have a full refund for the return ?
We will offer a full refund of items you have returned. However please note that the customer is responsible for return shipping fee.
6. Where should I send my returns?
Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.
7. What is the status of my return or exchange?
Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.
Yvette is fully committed to stand by our customers, employees and community during the coronavirus crisis. We have taken considerable steps to ensure ours customers health and safety by implementing strict cleaning procedures in our warehouses. We have increased shipping resources so your packages are delivered on time. And we are extending benefits to help our employees take care of themselves and their families.
1. Are packages safe to receive？
Our packages are absolutely safe. According to experts from the World Health Organization, Center for Disease Control and many others, coronavirus cannot survive on surfaces for more than 3 days, so it cannot survive the journey from our warehouse to your door. We've also taken extreme measures to regularly disinfect our warehouse, equipment and tools, as well as sterilizing every package before it's shipped.
2. What are you doing to help customers?
We want to do our part to support our customers. So for customers affected by postal service disruptions, we're giving them more time if they want to make returns.
3. How are you taking care of your employees?
Our employees are just as important to us as our customers, and we are committed to supporting them and their families through this crisis by extending benefits. Every employee will receive protective masks, disinfectant and other sanitation supplies for work and home.
Will Yvette save my personal information?
We respect your privacy and keep your personal information confidentially.
Note that this will limit your access to our site.